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Brands Undervalue Social Media for Customer Service
| Though many companies are now using social media to acquire new customers and increase brand awareness, few are using social media channels for… |
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How Small Businesses Are Using Social Media [Infographic]
February 6, 2012 - 3:48 pm
Posted in Business Trends | No Comments
It’s undeniable that small businesses today benefit greatly from the use of social media sites. Whether for promoting their enterprise, reaching out to clients and responding to queries from customers, regular networking efforts on social media indeed has its rewards.
A big chunk of entrepreneurs using Facebook, Twitter and so on belong to the small business [...]
Who is your customer?
February 6, 2012 - 6:41 am
Posted in Marketing Tips | No Comments
Rule one: You can build a business on the foundation of great customer service.
Rule two: The only way to do great customer service is to treat different customers differently.
The question: Who is your customer?
It’s not obvious.
Zappo’s is a classic customer service company, and their customer is the person who buys the shoes.
Nike, on the other [...]
Matt Trifiro of Desk.com: Meeting Customer Service Expectations in a Social World
February 3, 2012 - 12:49 pm
Posted in Business Trends | No Comments
The Rolling Stones proudly sang, “Time is on my side, yes it is.” These days, time seems to be an adversary that everyone is fighting, especially when it comes to social media and small business. Unlike large corporations, small businesses do not have the ability to hire teams of individuals to monitor and respond to [...]
RatePoint Customer Reviews Service Shutting Down
January 29, 2012 - 12:50 am
Posted in Business Trends | 2 Comments
One of our readers alerted us that RatePoint, the customer review software solution that many eCommerce and other businesses used on their websites, is shutting down. The RatePoint homepage is still operational as of this writing. But some customers report being unable to access their accounts, or report what they consider poor treatment.
Michael McDermott of BashFoo wrote [...]
Join us in Atlanta for “Getting Down to Social Business”
January 28, 2012 - 12:52 am
Posted in Business Trends | 1 Comment
Join me, Anita Campbell, and an impressive list of the CRM industry’s leading experts and solution providers a free 1-day information packed seminar on February 3, 2012 , in Atlanta, Georgia!
The day will focus on the need for companies to transition their approach to “social” away from a narrow, reactionary set of disconnected activities … [...]
BrandMyMail, A New Way To Integrate Social Media & Email
January 25, 2012 - 12:54 am
Posted in Business Trends | 5 Comments
If you’re looking to take your email and social media activity one step further, you’ll want to check out a new startup called BrandMyMail.com which helps small- and medium-sized businesses integrate their social media presence into the emails they’re sending out to customers.
Intrigued? I was.
BrandMyMail is a new startup that helps business owners ramp up their [...]
Cory Hartlen of Radian6: We Listen to Social Media
January 20, 2012 - 12:49 pm
Posted in Business Trends | No Comments
Can you hear me? Can you hear me now? Are you even listening? In today’s technological age, there’s a lot of “noise.” Becoming an effective listener is a skill that needs to be honed and actually being an effective listener is a skill that can be capitalized on in business, especially when it comes to [...]
Is Social Media the New Small Business PR?
January 18, 2012 - 12:57 am
Posted in Business Trends | 4 Comments
We hear a lot these days about the importance of social media in small business success. But how can social media be used most effectively in your small business? We look at the answer to that question and much more in this Small Business Trends roundup. Enjoy!
Social Media
Social media: the new PR? Well, maybe. But [...]
Southern California’s Premier Horse Racing Handicapping Service
January 15, 2012 - 7:50 am
Posted in Home Biz Opportunities | No Comments
Horseracing-selections.com Specializes In Southern California Race Tracks And Our Expert Professional Handicappers Have Been On The Racing Scene Since The Mid 1980’s With On-air And Pressbox Exposure! We Have Been On-line Since Feb. 20, 2003.
Southern California’s Premier Horse Racing Handicapping Service
How to Sell Anything Using Social Media
January 5, 2012 - 12:50 pm
Posted in Marketing Tips | No Comments
How to Sell Anything Using Social Media
This content from: Duct Tape Marketing
One of my predictions for 2012 is that more people will come to understand that you can indeed do business using social networks and, frankly, I’m already seeing it.
There are couple reasons this.
First off, people are getting more comfortable with social media [...]
