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Apple Was Prepared: What About You?

“We don’t get a chance to do that many things, and every one should be really excellent. Because this is our life. Life is brief, and then you die, you know? And we’ve all chosen to do this with our lives. So it better be…good. It better be worth it.” ~ Steve Jobs, Fortune

Steve Jobs Memorial

As most of you know by now, Steve Jobs passed away and what he left behind is breathtaking. Not only did Jobs leave loving relationships with family and friends (for those who had the privilege of intimacy with him), along with massive success and influence, but he also left a legacy for those of us who knew him only by name and fame. He left behind a shining example of passion for what you do and an unyielding commitment to excellence.

New and Fresh

In a recent tweet Anita Campbell says:

“When I think of Steve Jobs I think of how brilliant he was at combining existing technologies and making them seem new and fresh.”

Life is short, but I am left with the reality that if you have a pressing idea or unshakable problem that needs solving, then you need to go about the business of solving it. Chances are if you stick with the problem long enough a new approach or solution is bound to emerge.

“You can’t just ask customers what they want and then try to give that to them. By the time you get it built, they’ll want something new.” ~ Steve Jobs, Inc. Magazine

Jobs’ Legacy

Even though Apple is in transition in terms of leadership and this loss, it is obvious that there was a plan for changing and training the team members in their new roles. But when I think of small businesses, I know that we often fail to plan for the next generation.

If you intend for your business to survive long after you are gone, then you need to address a few core things today. In the small business community we don’t run large corporations; we run small companies, and when the owner dies he or she often leaves behind a grieving a family that must also figure out what to do with the business, its debts and everything else that goes with death.

Tragedies happen, but preparation can make it easier. You need:

  1. A team and an opportunity for them to train for their future role;
  2. a system that documents your way of doing things and the reason why you do it that way. Things will change, and when your team members know your reasons why, it will empower them to make those changes;
  3. a legal advisor to help you create a will and trust to document (and protect) your plans and intentions for the business;
  4. a financial buffer so that if there is a lull in business the company can absorb it while the family and friends regroup.

These are just a few core things to get you started. You may also want to consult an estate planner who works with small business owners to plan in greater detail.

Preparation is a part of the strategy and it takes work but it leaves behind relief. We cannot stop death, nor the pain that follows it, but we can help our business make the transition as easily as possible.

“Some people say, ‘Oh, God, if [Jobs] got run over by a bus, Apple would be in trouble.’ And … I think it wouldn’t be a party, but there are really capable people at Apple. My job is to make the whole executive team good enough to be successors, so that’s what I try to do.” ~ Steve Jobs, CNNMoney

For more quotes, check out “A Collection of Inspirational Steve Jobs Quotes About Life, Design and Apple” by Federico Viticci at MacStories.


Image from Faiz Zaki/Shutterstock

From Small Business Trends

Apple Was Prepared: What About You?

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In the Beginning There Was Apple

A long, long time ago…well, maybe just in the 1970s, Apple Computer, Inc. released the Apple 1, as well as incorporating the new company. This new computer was actually the offspring of the code-named Apple Lisa project, which Steve Jobs developed after he saw the Xerox technology in action.

This little computer was the first to introduce the GUI (Graphical User Interface) to the computing public. Currently, nearly every computer available uses this interface, which features icons and a mouse to navigate the machine and its software applications.

The Apple I and Apple II were quickly followed by the ubiquitous Macintosh line. In 1983, Apple introduced the Macintosh with the now famous Superbowl commercial, which made television history. In an Orwellian scene the new Apple computer destroyed the IBM world.

While sales of the new Mac where not at satisfactory levels, they rose when the company introduced a desktop publishing program — Aldus PageMaker — as well as the new LaserWriter printer. These two products opened the way for the Apple computers to become the rock foundation of future desktop publishing and graphic design endeavors. Other groundbreaking Apple applications soon followed including:

 

  • Apple MacWrite
  • Apple MacPaint
  • Macintosh Operating Systems
  • iTunes

Development of the Macintosh moved forward with the new Macintosh Operating System. This OS has seen a rapid rate of development over the year, surpassing that of Windows. It is now in its 10th version — the Mac OS named Mac OS X Lion. The operating system has seen serious upgrades and additions to its former GUI, now sporting easier-to-use menus and navigation.

The Macintosh is now considered one of easiest platforms available to learn and use. The company has introduced many new computer models including desktop and laptop versions. Currently, users can find their Apple desktops and Apple notebook on eBay and many other retail outlets.

However, when discussing the Apple line of products, one cannot forget the iPod. This little MP3 player burst on the scene in November of 2001 and quickly overtook the market. With the subsequent introduction of iTunes, the iPod was, and still is, the model of MP3 player most desired.

Additionally, the market has seen the iPhone take over the cell phone world. With its sleek styling and available apps, it set the cell world on its ear. Today, the iPhone is still a market leader and the number of available apps increases on an almost daily basis.

Apple also introduced its notebook computer, the iPad, to rave reviews in April of 2010.

As you can see, Apple developed and produced products with end-users in mind and the potential for new products looks seems unlimited.


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What Apple Water Would Look Like

Blame It On The Voices illustrates what happens when you sic Apple copywriters on a bottle of water:


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Apple App Store Launches Subscriptions

In its latest media-giant move, Apple has launches subscriptions in its App Store. You can now subscribe to magazines, newspapers, video, etc. Subscriptions, whose duration (weekly, monthly, etc.) is set by publishers, will run on the same billing system as apps and in-app purchases. From the press release:

…with one-click, customers pick the length of subscription and are automatically charged based on their chosen length of commitment (weekly, monthly, etc.). Customers can review and manage all of their subscriptions from their personal account page, including canceling the automatic renewal of a subscription. Apple processes all payments, keeping the same 30 percent share that it does today for other In-App Purchases.

Publishers who use Apple’s subscription service in their app can also leverage other methods for acquiring digital subscribers outside of the app. For example, publishers can sell digital subscriptions on their web sites, or can choose to provide free access to existing subscribers. Since Apple is not involved in these transactions, there is no revenue sharing or exchange of customer information with Apple. Publishers must provide their own authentication process inside the app for subscribers that have signed up outside of the app.

However, Apple does require that if a publisher chooses to sell a digital subscription separately outside of the app, that same subscription offer must be made available, at the same price or less, to customers who wish to subscribe from within the app. In addition, publishers may no longer provide links in their apps (to a web site, for example) which allow the customer to purchase content or subscriptions outside of the app.

Publishers might not be happy about the restrictions in that last sentence, in part because they know that customers will just click the app button instead of making the effort to navigate outside of it. The 30% “Apple tax,” the usual amount, reflects Apple’s confidence that people will want to use the App Store to manage their subscriptions. It also makes me wonder what competitors are going to offer–and whether their “tax” is going to be lower.


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Can Steve Jobs Fall Apart Without Taking Apple With Him?

Steve Jobs announced today that he will be taking a leave of absence from Apple to deal with health issues. COO Tim Cook will be running the Apple ship until Jobs returns, but Jobs stated he will still be involved in “major strategic decisions.”

In December 2009, Jobs announced that his health problems were more complex than originally thought. Nine days before taking leave, he’d claimed to have a treatable hormonal imbalance. Whatever was actually wrong with him required a liver transplant. Six months after the transplant, Jobs returned to Apple.

If you’ll recall even further back, Steve Jobs was diagnosed with a rare form of pancreatic cancer in October 2003. Although the form of pancreatic cancer Jobs reported isn’t as aggressively fatal as most other types, the 5-year survival rate is less than 50%; about 1/3 of afflicted people survive after 10 years. The odds are against Jobs. Apple has a habit of playing the severity of his affliction(s) down. This pattern started when Apple didn’t tell anyone Jobs had cancer until after he had surgery to remove the tumor.

I can think of two reasons Apple and Jobs are downplaying the seriousness of his illness, which could well be killing him as I write. One, Jobs himself, who in many ways is Apple, is optimistic about his ability to withstand the cancer-induced restructuring of his internal organs. It’s a typical entrepreneurial attitude, transferred to the body. Jobs has overcome all kind of odds before, why shouldn’t he figure out a way to overcome thi?

Secondly, Apple itself lacks a strong succession plan, and is downplaying Jobs’ affliction to protect its vulnerability. Apple is right to do this. According to GigaOm:

The focus on Jobs and his health stems from the fact that Apple is one of the few major corporations whose fortunes are tied so closely to its founder and CEO. Most other companies with a $300-billion market value and revenues in the $25-billion range may have prominent chief executives, but few of them are seen as having so much control over the products their companies produce — and even fewer are as charismatic and widely admired as Jobs. Some have estimated that the stock trades between 10 and 25 percent higher than it otherwise would, based solely on Jobs being the CEO. During the latter part of 2008, after rumors of Jobs’ health began to accelerate, the stock lost more than 50 percent of its value, although several analysts have told Reuters that they don’t believe the latest absence will affect the stock that much.

Succession planning, especially involving the departure of a charismatic CEO, is not Silicon Valley’s forte, according to this CIO article. But the media flurry around Steve Jobs’ health proves that it still does matter, both to investors–Wall Street hates not having Jobs around–and customers. As the CIO article points out, even the most control-freakish CEOs usually have right-hand people to take care of essential company tasks, people who could serve as de facto successors, even if the issue is never discussed openly.

Frankly, Apple is so robust right now that even if Jobs died without warning, it wouldn’t maim the company enough to threaten its survival. What will it take for Apple to openly announce a succession plan, the way Microsoft did before Bill Gates left? That might be akin to admitting defeat for Jobs, but at some point, it’s in the company’s best interest to smooth the leadership transition.


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Apple Announcement: Beatles, EMI and Bootstraps

Today’s much-hyped Apple iTunes announcement revolved not around cool new features, but the end result of a long legal battle. After ten years, Apple has finally managed to add The Beatles’ music to iTunes.

I’m not sure this Apple announcement was worth the inevitable media hype, but it does offer some interesting insight into how Apple can pull up a floundering company–EMI, in this case–by its bootstraps. From The Wall Street Journal:

Apple is slated to announce that its iTunes digital-music store will carry Beatles music, ending a legal fracas that has kept the Fab Four largely absent from the world’s largest music retailer. EMI, the Beatles record label, could use the kind of financial and reputational lift it would glean from a deal with iTunes.

U.K. private equity firm Terra Firma took over EMI in 2007 for £4 billion, an investment that has turned sour as EMI groans under the weight of its debt. Citigroup, which helped finance the deal, has looked like it may have to seize control of the company to recoup some of its original investment.

It’s not clear yet how much EMI would benefit from licensing the Beatles catalog to iTunes. But for sure EMI and Terra Firma could use the “Help!”

The Register implies that the Beatles licensing deal might foreshadow what Apple has in mind for iTunes’ future:

Unsurprisingly, Apple has also bagged an exclusive deal with EMI Music Group, by punting a special digital Beatles Box Set that features the Liverpool group’s first ever US concert in 1964 and contains the 13 studio albums, plus other goodies and will cost £125 ($149) a pop.

The Live at the Washington Coliseum, 1964 film can be streamed and viewed through iTunes for free by people buying Beatles’ music until the end of 2010….That’s a move which perhaps hints at where Apple is heading with its music service down the line. Once it gets its licensing house in order, that is.

At the business end, punters buying Beatles’ music via the iTunes store can expect to pony up £10.99 ($12.99) for single albums, £17.99 ($19.99) for double albums and 99 pence ($1.29) for individual songs from the Fab Four. ®

It also doesn’t hurt Apple to have a successful licensing deal with what the Guinness Book of World Records calls the most successful rock band in history. The sales aren’t slowing much, according to Bloomberg BusinessWeek:

Formed about 50 years ago, the Beatles have remained a top-seller, with customers buying more than 30 million albums in the last decade, according to Nielsen SoundScan.

In a rather incenstuous post-mortem twist, Michael Jackson’s estate also owns part of the Beatles’ rights. Bloomberg BusinessWeek writes that:

EMI and its owner, Terra Firma Capital Partners Ltd., will see a much-needed boost as it faces debt payments to Citigroup Inc., which helped pay for the 2007 acquisition, Sinnreich said. The Jackson estate, also grappling with debt amassed by the late pop singer, also will benefit…

Adding albums such as “Sgt. Pepper’s Lonely Hearts Club Band,” “Revolver” and “Abbey Road” to the iTunes library will be “easily” worth more than $100 million in sales, (one analyst) said.

No wonder the hype was so charged–Steve Jobs was probably ecstatic that he finally untangled the legal mess that was the Beatles deal. What this means for sales remains to be seen, but it can’t be bad.


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