Cash Flow, Complex Issues and Conversation: Back to Business

I heard this statement from a small business owner several years ago — “run your business lean and mean,” he said.  But the difference between talking about it and doing it, you know, making the tough decisions to remove the fluff, manage the details and strategically market your message – is the difference between staying open and shutting your doors.

Cash-Flow

COMPLEXITY (Management)

In “Losing Control Is Complexity’s Greatest Risk,” John Mariotti highlights the fact that small business owners have to eliminate waste.  This includes managing and eliminating complexity where ever possible.

Complex systems that could be updated and simplified are costing you money now, but they cost you a whole lot more in a crisis. What’s the process for communicating with your staff? How do you train new members of the team?

Consider the tools that you use in your sales process or the system that you use to manage your people. How efficient are they? Is there a better option that’s easier to use, even if it cost a little more?

Remember: If it’s easier to use, but it cost more up front, then you have to run the numbers and see which one is more profitable over time.

But complexity is not the only issue to pay attention to.

CASH-FLOW (Money)

John says, “Cash is like oxygen; if you run out of it you die.”

Have you ever discovered an opportunity for your company and the biggest issue between you and the next move was the cash-flow? Do you have enough money on hand to maintain and innovate, simultaneously.

“Cash-flow is…very often the limit to growth, and can be the ultimate cause of the demise of a business,” John says in, “Cash IS Still King.” And he encourages small businesses to keep as much on hand as you can. Because if your credit line is suddenly cut in half or off, it could cause a serious problem.

Streamlining your company and maintaining a healthy cash-flow are business basics. And so is marketing.

CONVERSATION (Marketing)

In “How To Get Your Customers To Do What You Want,” Ivana Taylor says “words disappear.” She says, “There is a distinct difference between the words that we say and the objects around us. Conversations…disappear. Objects take up physical space.”

Which means—we have to find a way to make our words stick. We have to communicate in a style that makes our conversation concrete and memorable. That’s where “strong simple mission statements” like Apple’s “Think Different” and Burger King’s “Have It Your Way” come in. It makes it easy to grasp the idea that Apple products are outside the box and Burger King intends to cater to you.

Ivana offers and explains a simple technique to help you get to your strong and simple mission statement.

Ultimately, our marketing message has to be “lean and mean” too, just like our staff and money management. Let’s face it, so much of our business is about getting to the heart of the matter—in every department, especially marketing (at least in my mind).


Cash Photo via Shutterstock

From Small Business Trends

Cash Flow, Complex Issues and Conversation: Back to Business

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Getting the Google Plus Conversation Right


Getting the Google Plus Conversation Right

This content from: Duct Tape Marketing

If you still haven’t joined Google Plus click here – 150 invites

Google Plus conversations

Benson Kua via Flickr

One of the most interesting things about Google’s new social network, Google Plus, is the conversation that participation generates.

Some still attribute this to the newness factor, but it’s one of the things that really makes Google Plus exciting right now.

Posting is different

One of my first observations is about the kind of content that attracts the most interest. Simply republishing blog posts is not necessarily the best way to generate conversation. Publishing a somewhat divisive opinion contained in a blog post is. Posting images and videos is. Posting opinions is. Posting observations is.

There are essentially three ways for people to interact with your content on Google Plus. They can +1 it, share it and make a comment on it. In my experience so far, people +1 something as a way of saying – I like that. They share as a way of saying I want people that I’m connected with to see that (it’s one way people fill up their own stream.) They make comments when they want to agree or disagree or in response to a question.

Because of the way the entire content and conversation package is displayed on Google Plus the comments are a bigger part of how the conversation ends up then they might be on the more traditional blogging format.

Experiment with content

Noting some of the differences stated above has me playing around with getting the mix right, but I can say it’s a work in progress. Sometimes you make a simple observation and find the conversation wanders into considering your own mortality.

Here are a handful of posts that show the different kinds of engagement for different kinds of content with the engagement numbers for each.

Here’s where I asked people what they +1 or share – questions draw comments for obvious reasons – +4, 5 shares, 39 comments

Here’s where I suggested that we need prepare students better for the reality of a digital world – opinions can draw all three – +18, 17 shares, 26 comments

Here’s where I uploaded a photo that contained an interesting reflection my beer glass made on the bar+38, 3 shares, 29 comments – including one telling me I was old and thought my life was over, but pretty amazing to think that an image, uploaded in real time would draw this much conversation – images draw lots of +1 and get comments if they are odd, but don’t draw many shares unless they are magnificent (photographers are finding a real home here)

Here’s a repost of a short YouTube video about giving referrals (another interesting thing about G+, videos, even ones you’ve previously posted elsewhere, do very well) – +31, 25 shares, 24 comments – short, inspiring videos can draw lots of attention.

Here’s another one that’s just an image from a photo shoot for a magazine – okay, it’s a pretty cool photo, but look at the conversation – +56, 1 share, 48 comments – again, another case of an image drawing +1 and comments, but not as many shares.

And lastly – Here’s where I created a graphic that stated something that the early users of Google Plus were all thinking, but I was one of the first to capture it I guess – The brutally honest guide to naming circles on Google+ +78, 2029 shares, 96 comments – one of the most shared images of all time mainly because it contained a powerful insight and the timing was right.

Here’s my advice

Shares are probably the most important if you want to build your audience and get more traffic. Thoughtful insights, useful videos and valuable how to content is what people share. +1s may help some day in search and comments are an important sign of healthy followings, but shares are where it’s at.

Traffic generation

Google Plus is often in the top three spots, and more than once the top spot, in daily traffic to my site. And yet, traffic from other social networks has not dropped. So, making the effort to get your posting on Google Plus right – meaning tailoring it to the Google Plus conversation – is not only worth the effort in terms of traffic, it will certainly be worth it one day in terms of search and is already worth it today in terms of stimulating conversation.

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