Home Wealth Project
Extensive Research On How To Build Wealth From The Comfort Of Your Own Home.
The Importance of a Customer Service Manager
Jan 3rd
This is a guest post by Brandon Walker of the website Customer Service Skills.
With a downturn in the economy and a resulting reduction in sales and services, some businesses involved in sales and service may need to to lay off full-time employees, reduce the hours of existing employees, or employ part-timers. With this uncertainty in the workplace, the overall performance and motivation of some employees could fall. This leads to poor customer service. In our world of social media and online feedback, this then results in a reduction in sales.
Customer service managers need to work harder than ever in today’s business environment. The following are 3 fundamental skills managers need to apply:
1. On-the Job Training
An experienced customer service manager will therefore need to handle the personal problems and issues of customer service employees sensitively and positively during such critical periods. Most business owners also realize that on-the-job mentoring and training a new part-time employee, for example, on how to find their way around complex databases and systems, can be time consuming and cause frustrating delays for customers.
2. Effective Communication
An experienced customer service manager needs to ensure a workplace program is introduced for those employees in need of help and support. Because many businesses rely heavily on the experience and skill of their employees who work in customer service front-line positions, it is important for a supervisor or manager to have effective communication and personal management skills to understand the diverse problems that employees can encounter inside and outside the workplace.
By having this ability, a good customer service manager can implement positive steps to tackle most problems encountered in the workplace.
3. Managerial Support
Nowadays, it can be difficult for one-parent households to cope with the demands of having to work and juggle family commitments at the same time. For example, a family emergency like having a sick child who needs to be looked after in the home is one such situation that can occur at short notice and therefore needs to be dealt with some consideration. In general, if a problem can be resolved by a supportive customer service manager to help restore a customer service employee’s keenness and confidence in their workplace, it can be a positive win-win situation for both the employee and business in the long term.
Also, by dealing positively with an employee’s workplace or personal problems it will in turn encourage the employee to provide quality customer service and help to enhance the reputation of the business.
Official bio: Brandon Walker is the creator of customer service skills, a website designed to provide helpful, informative and advice to small and large business owners on how they can deliver exceptional customer service to their clients.
View full post on Business Pundit
Account Manager – Self Employed – Somerset – Marketing, Advertising & PR
Oct 3rd
| Account Managers/Business Development Managers are sought to join an internet business to aid my clients continual expansion. |
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Publications That Social Media Manager May Be Right Under Your Nose 09/28/2010
Sep 27th
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Marketing Communications Manager
Sep 22nd
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Internet Marketing Manager at All American Hearing in Portland, Oregon Area
Sep 9th
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Former Martial Arts Manager Buys PBS “Nightly Business Report”
Aug 18th
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Looking for a Simple Bookkeeping Solution? Try Cashflow Manager
Aug 16th
Keeping accurate accounting records can seem a little daunting to many small business owners. It is one of those things that you know you should do but many don’t. So you either leave it up to your accountant or try to use a more sophisticated accounting software package that takes a while to learn.
Cashflow Manager is designed for those of you who have limited accounting knowledge and want to get control of your bookkeeping records. I have been using the trial version of the software and I found it very easy to use. The setup process takes just a few minutes, and the design of Cashflow Manager makes it very simple to see what information you need to put in and how to do it.
The software is an Australian product and helps small businesses get control of their accounting records using what is called the single entry method. Using the software helps you keep accurate records, which is vital for a healthy business as well as ensuring compliance with the tax office. This is important as the Australian Tax Office no longer offers e-Record.
You can just do the simple things like keeping track of your payments and receipts, reconcile with your bank statements and when you need to, you can export the data straight to your accountant. The software is ideally designed for small businesses who use the cash based Goods and Services Tax method and do not have any inventory to control.
What I liked about Cashflow Manager
- It automatically calculates your GST and even produces a report that you use to lodge your Business Activity Statement online. This is a huge time saver.
- When you set up your business you can align it to the software that your accountant uses. This means they can do their reports easily saving you money and your accountant’s time.
- It has videos that you can access from the software to help guide you through any of the different sections as well as a comprehensive user guide.
- The software is particularly suited to small service based businesses
- You can tailor the columns to suit your individual business. This means that you can just have the accounts that are needed for your business.
What could be better?
These are minor suggestions as the software is well designed for most small businesses.
- Although in the guide it has an explanation of the terms, it would be good to have these as pop outs on the columns in the software. For example if you scrolled over a column a definition and examples would be quicker for someone new to the software.
- You can add columns for different accounts. However they are only at the top level. It would be helpful to have the ability to add sub accounts that could then be totalled to the higher level.
Cashflow Manager is particularly suited to small businesses with simple needs regarding accounting record keeping. The product has a free trial and more information can be found on the Cashflow Manager website.
Editor’s note: This review was done of the Australian version of Cashflow Manager. For the U.S. version, visit the Cashflow Manager USA page.
Looking for a Simple Bookkeeping Solution? Try Cashflow Manager
View full post on Small Business News, Tips, Advice – Small Business Trends
Affiliate Marketing Program Manager – Top Internet Company job in San Mateo, CA: Marketing and Business Development…
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Senior Digital Marketing Account Manager at R2integrated in Seattle, WA
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Marketing Manager at ngmoco:) in San Francisco Bay Area
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