Review of Engagement From Scratch

Engagement from ScratchEngagement From Scratch is the new crowd-sourced book led by Danny Iny of Montreal, Canada and co-founder of Firepole Marketing.   The subtitle describes it:  How Super-Community Builders Create a Loyal Audience and How You Can Do the Same.

The book is a collection of essays from 30 people who are active online and who have experience building communities, along with a foreword by CC Chapman, author of Content Rules.  Contributors include Brian Clark, Natalie Sisson, Evan Carmichael, Kristi Hines, Derek Halpern and Ana Hoffman — to name a few.  ”Yours Truly” (me, Anita Campbell) is also a contributor, so you can expect this review to be a bit biased. :)

What’s Inside

The contributions range from big picture strategic … to detailed and tactical.  The contributors represent communities  numbering in the millions, to those that are compact and relatively new.

The types of communities include:

  • blogs
  • paid membership communities
  • forums and discussion boards
  • email mailing-list communities
  • communities built on social media platforms such as Twitter, Google+ and Facebook
  • communities that are multi-faceted and loosely defined — they fluidly cross over from blogs to Twitter to Google+ to Facebook, and back again.

Each essay has the contributor explaining his or her own experiences.  Each speaks with a “been there, done that” authenticity.  The contributions are thoughtful and analytical.  Most are written in the first person to describe the contributors’ own experiences of what worked … and what didn’t work.  Where else can you get so much expertise in a single package?

There’s also Danny Iny’s (@DannyIny on Twitter) own story.  He writes about building Firepole Marketing, and the painful realities of their first big promotion of marketing services.  They ran a huge contest as a promotion — and in the end got zero buyers.  He faced up to why the promotion failed — the company had no community to tap into.  As he writes,  ”A loyal and strong audience is much more than a bunch of readers — its a living and breathing entity that ties real people together.  In other words, it’s a community.”

When you buy the book, you also get a link to a website with access to a template for requesting guest blog opportunities,  checklists and infographics about community building.

An Example of Two Trends

There are two trends in book publishing that we’ve seen emerge recently, and both are reflected here:

  • Sponsors:  Like an increasing number of self-published books these days, Engagement From Scratch has sponsors.  In this case they are Photos.com, WebFaction hosting, and Firepole Marketing.  At the back of the book are special offers from them.
  • Proceeds to Charity:  Giving a portion of proceeds to charity is age old, but we’re seeing this occur with more frequency among books by entrepreneurs.  It’s part of the larger “social entrepreneurship” trend.  In this case, 50% of profits will go to the Network for Teaching Entrepreneurship.

What I Liked Best About Engagement From Scratch

I like the fact that the book is set up as a series of individual essays.  You get to hear from a wide variety of  people.  Each has different experiences building different types of communities. Each essay reads as a stand-alone piece.  That means you can pick up the book and read one essay, set it down, and come back to it a few days later and read another essay — without missing anything.

Of course, the “separate essay” structure of the book may be disconcerting to some.  Each contributor has his or her own voice and writing style.  And while there are common themes that the contributors universally agree upon, there are also some points, especially tactics, that may seem contradictory from one essay to the next.  I am not bothered by that, because there’s always more than one way to do things.  I like a variety of input.

Here’s an analogy to maps and directions:  Engagement From Scratch is not one set of directions for you to follow to get from point A to point B.  Rather, think of it as a map that shows multiple routes you can take to get to the same destination.  You get to pick which roads and highways to follow.

Who This Book is For

It’s ideal for entrepreneurs starting literally from scratch to build communities.  While you may have a dream and good natural instincts, your dream will be easier to achieve if you can tap into others’ ideas and how-to tips.  Even if you’re on a tiny bootstrapped budget, you will find plenty of insights that don’t cost much other than your time.

This book is also useful for those in small businesses that run existing online communities.  No matter how thriving your community, there’s always something to improve.

Finally, Engagement From Scratch will also be valuable to marketers and executives in a large company tasked with building a community for your company.

From Small Business Trends

Review of Engagement From Scratch

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Small Business Online File Sharing: Review of YouSendIt

Have you ever had your email program tell you that you’ve exceeded send or receive limit?  Essentially, the file you want to send or receive is just too big for the server to handle and it shuts you out or refuses to handle your message. This review of the online file sharing service YouSendIt is for you, then.

YouSendIt lets you send and share files quickly and securely. They even have a way for you to sign documents. Of course, like most web services today you can also use your smartphone or iPad or, even a prehistoric desktop version with a regular application you download. It works with Yahoo! Mail, but I didn’t see it for Google’s Gmail.

In their free “Lite” version, you get 2 gigabytes of storage and can send files up to 50 megabytes in size. Or you can upgrade to the pro plan for $49.99/year (or $9.99/month) which lets you store 5 gigabytes of storage and send files up to 2 gigabytes. The service also allows you to drop files into a shared environment where you can grant permissions to co-workers or employees.

What I Liked

  • Probably one of the most powerful features is the ability to sign digital documents. For example, if you receive a contract via email as a Microsoft Word file attachment, you can sign it without printing it out. Once you upload that document to a cloud folder at your YouSendIt account, you can access it from anywhere. To access the digital signing capability, you can use a touch-enabled device like an iPad or Android-powered device or even your regular mouse.

When you open the document within YouSendIt via an iPad, the application opens up a signature block where you use your finger or stylus to sign your name. The signature becomes like an image that you can drag and drop anywhere in the document, in this case, right into the area where a signature is required. If you have occasionally struggled with finding a fax machine so that you can return a signed copy of a document, this one feature alone is worth the subscription fee.

  • Mobile apps make it super easy to use when traveling.
  • You don’t need to sign up to try it out. Right on the home page, you can input an email address, subject line, and attach a file. Click send and it asks you to enter a password of your choosing and instantly sets up a free account.
What I’d Like to See
  • The service is elegantly simple and there isn’t much not to like, but I’d like to see the “Send a File” box be just a little bigger or more colorful. My eye jumped straight to the free trial option and I would have tested it with the widget first, before signing up for a free trial on a paid pro level account for which you need to enter credit card data.
  • I’d also like the “Send a File” widget to explain the “Verify Recipient Identity” check box (visible in the screenshot at the start of this post) without having to hover over it. Small point, but if you click this option your recipient has to sign up in order to get the email. If you don’t check that box, they can access the file without sign up. It is a great validation process, though, if you want only that intended recipient to be open the email and file.
All in all, YouSendIt is a winner and a time-saver for busy owners who need to send or share large files quickly. With over 20 million customers in 193 countries, they have a pretty solid footprint. They have enterprise and workgroup editions if you find that you want to add more than just a few individual accounts for file sharing.

Learn more about YouSendIt.

From Small Business Trends

Small Business Online File Sharing: Review of YouSendIt

View full post on Small Business News, Tips, Advice – Small Business Trends

Review: AWeber Email Marketing Service for Small Business

Most email providers offer a free trial, but AWeber does not. That’s not a negative. In fact, by putting a value on their service, I believe that many people equate it with greater value. Charging for the service sends the message that AWeber is completely confident that you will love their service and will pull out your wallet to sign up.

This review is about one of the first email marketing companies on the Web: AWeber Communications. As far back (in Web years) as I can remember, AWeber has been the simple-to-use autoresponder service. If a person emailed you, you could set a sophisticated auto-reply via the service and keep the sales conversation going (or do whatever nurturing you wanted to do). They then branched out to let you send email newsletters and have sign-up forms on your website. Soon after, there were advanced analytics to analyze performance and better tools for segmenting your subscribers.

What I really like

  • Unlimited emails. You are charged by subscribers, not email messages. It is a healthy approach compared to many in the industry that charge by the message (or tiers of messages).
  • They’ve changed the signup forms. It used to be you could only create an ultra-simple form, but now there are many templates and styles to choose from. You can add checkboxes and radio buttons, just to name two of the flexible options.
  • You can set when and how autoresponder messages are sent. You can track who opened a message and who didn’t. You can track if they clicked a link. The key is that it’s all easy to use and set up. Not all email systems are as easy to use or set up. I’m sure you’re not surprised by that statement if you’ve played around in email marketing at all.

Now, most email marketing platforms will let you do this stuff. But AWeber keeps the interface and steps to a minimum so you can get on with running your business. Marketing is important, but many of us do not have a dedicated marketing person or unlimited hours to get our messages out there.

What I think could be improved

Their pricing language is confusing to me.  It is $19/mo for up to 500 subscribers. If you go to 501 subscribers, it is $10 more per month (on top of the $19). Now, I eventually figured it out, but it would have been easier to just say, “501 subscribers is $29/mo.”

Again, email marketing platforms have all evolved and have many advanced features, but AWeber has done a great job over the years of focusing on what the customer, often a small business owner, needs and wants in a customer messaging system. They are fairly prolific with sharing advice and ideas for improving your email marketing, and if you do some searching you’ll find that they have been around a long time. In Internet years, that says a lot, and their blog is worth studying no matter which platform you use.

Learn more about email marketing with AWeber.

From Small Business Trends

Review: AWeber Email Marketing Service for Small Business

View full post on Small Business News, Tips, Advice – Small Business Trends

Would You Use a Google Places Review Station?

Mike Blumenthal comes away with an interesting find on his blog, getting confirmation from Google that they are a-OK with SMBs using onsite review stations to generate Google Places reviews. Mike had first heard of the policy after Scott Falcone shared a link to an email he received from Google OKing the practice. Unsure that everyone at Google would give their blessing, Mike sought confirmation in the Google Forums and, to the surprise of some, he actually got it.

Google Places

From Google employee Vanessa Schneider (vanessagene):

We’re supportive of businesses encouraging their customers to check out their Google Places listings and write a review; however, to avoid conflicts of interest, we don’t advise business owners to offer or accept money or product to incent reviews, per our policy guidelines here:

http://www.google.com/support/places/bin/answer.py?hl=en&answer=187622

Cheers,
Vanessa

Like Mike, I was surprised to see Google encouraging business owners to host in-store review stations as a way of generating reviews, even if it’s done subtly. It’s one thing not to vocally frown upon review solicitation, but it’s quite another to encourage SMBs to open up review stations in their place of business–especially when Google Places already has a reputation for focusing on quantity, not quality, in their reviews. Opening up the door to in-store review stations would, arguably, work to make the issue worse, not better. Perhaps Google is trying to simply build up a solid number of reviews to help them throw down against Yelp or TripAdvisor, but I have to think this has the potential to backfire on all sides. That’s because even if Google is more focused on quantity right now than quality, at some point, that will change. And when it does, how will that affect SMBs?

In his post, Mike notes that there are many possible concerns that go along with in-store review stations. To name a few:

  • All of your reviews are coming from the same IP, making it easier for Google to filter later if they wanted.
  • You’re focusing all your energy on Google Places, even if your customers prefer to use other sites.
  • You run the risk of, intentionally or not, making customers feel strong-armed into leaving a positive review.

So while it may be smart for Google to OK review stations to build up their review numbers, is the practice smart for SMBs?

To be completely honest, I’d be careful. As Mike notes, there are plenty of ways this could come back to haunt you down the road.

If you are going to use install a permanent review station, my advice would to be use good judgment:

  • Don’t rely solely on the review station: If you think a review station makes sense for your business, go ahead and install one. I actually know one SMB owner who does have a review station in his office, and it’s worked well for him. However, don’t rely on that. Make sure you’re soliciting reviews via several different channels such as email campaigns, order follow-ups, direct mailings, etc. This will ensure your in-store reviews don’t dominate what’s out there about you, which could be filtered down the road.
  • Don’t rely solely on Google Places: Yes, with all the weight that Google is placing on Google Places, you should definitely be asking for reviews on that site. But don’t forget about sites like Yelp, TripAdvisor, etc. Google may not be pulling these sites into your Place page, but it is still using them as positive social signals. And just as important, your customers still use them to find information about your business and learn about the experiences previous customers have had with you. You don’t want to ignore customers just because Google is giving your business the green light where others have not.

While it’s somewhat refreshing that Google isn’t naysaying the importance of review solicitation (the way Yelp has in the past), you still want to be careful about putting all your eggs in one basket. If you are going to install a review station in your business, make sure you’re encouraging consumers to leave reviews on the review site of their choice, not just Google, and that you’re still using other avenues to generate review.

What do you think of Google’s admission that review stations are in bounds? Would you feel comfortable setting one up in your shop?

From Small Business Trends

Would You Use a Google Places Review Station?

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Status and Happiness: Review of “I, Mammal”

I, Mammal: Why Your Brain Links Status and Happiness“You can’t be mad at the world when you understand the mammal brain,” says Dr. Loretta Graziano Breuning, author of I, Mammal: Why Your Brain Links Status and Happiness.

All mammals, including humans, have social behaviors to help increase their chances of survival. As a bonus, there are parts of the brain, called the limbic system, that reward us for these behaviors by releasing chemicals that feel good.

Before you think that you’re more evolved than other mammals, though, think again. These social behaviors and their chemical rewards do apply to everyday human behavior. When a customer calls to complain, you feel threatened. I, Mammal explains what is actually happening in your brain and why your heart is still racing even after the customer hangs up.

How We Evolved

In a group setting, the mammal brain must constantly decide when to grab something to meet its needs and when to hold back for fear of being injured. The mammal brain rewards successful survival behaviors with happy chemicals and releases unhappy chemicals when our survival is threatened.

You mammal brain doesn’t care if you have a full pantry at home. It works moment to moment. Say you and a friend both grab for the last piece of chocolate. If you get the chocolate, your mammal brain will reward you with happy chemicals. If your friend gets the chocolate instead, your mammal brain will react as if your very survival is at stake, and unhappy chemicals will be released.

These reactions go beyond food, though. Humans also have a large cortex that handles abstract concepts of what success and achievement mean to us. The limbic system still reacts though as if situations were life or death. Let’s say your business is competing against an archrival on a bid. If a competitor gets the bid instead of you, the limbic system reacts with the same level of unhappy chemicals as if your life were threatened.

The mammal brain doesn’t deal in the grey areas of modern society, only in the black and white of our ancestors. That is why next time you may lower your prices to get the bid, which feels good, but in the long run may hamper your success if you can’t cover your costs.

Why Happiness Doesn’t Last

It would be fantastic if we could get our happy chemicals to be released all the time, but that’s not how our mammal brains work. We get our “reward” when we win, but the chemicals fade quickly after that so we can go back to taking care of our survival.

When these happy chemicals fade we feel less happy, and our cortex interprets this as a sign that something is wrong. So we start looking for a reason, and often we find a problem where one doesn’t exist. When we become more aware of our feelings and what is driving them, we can save ourselves fruitless searches for nonexistent problems and ultimately be able to savor the times when we do experience happiness.

The Author

Dr. Loretta Graziano Breuning is Professor Emerita of International Business at California State University, East Bay. She has a background in international trade and worked for the United Nations in Africa. Her prior book was “Greaseless: How to Thrive Without Bribes in Developing Countries” and she has lectured in many countries on preventing bribery.

Growing up she witnessed firsthand how status worked in her Mafia-controlled neighborhood. She says:

“Your brain longs for status the way it longs for rich food, attractive mates and the safety of the herd.”

More Resources

Dr. Granizano Bruening has a regular blog through Psychology Today. She also has many resources listed on the I, Mammal website. There is even a recommended list of movies to watch where you can see mammal brain behavior in action.

Who Will Benefit from I, Mammal

If you have ever been frustrated it is probably because you are comparing yourself to others. Consider your next business networking event. Observe how people talk to one another and see how they try to trump the other person. Realize that everyone is doing this unconsciously to help themselves feel good. Even cows have social rivalries!

I, Mammal helps you to become more aware of these comparisons and get past them. Instead consider appreciating our brains, which have evolved over 200 million years and helped our ancestors to stay strong, mate and protect their children. Next time, let the other person brag. They will feel better about themselves, and you can focus on building an alliance that helps you in the long run and feels good in a different way.

The Bottom Line

While we can’t fight our mammal brain, we can work with to find ways to stimulate our happy chemicals without resorting to behaviors our cortex knows are bad for us. The solution is actually within you, not “out there” in society.

From Small Business Trends

Status and Happiness: Review of “I, Mammal”

View full post on Small Business News, Tips, Advice – Small Business Trends

Review: Samsung Chromebook for Your Small Business

Have you noticed lately that many laptops’ screens are almost as big as desktop monitors? No doubt you can find a small and lightweight one, but some of the least expensive laptops are huge. I went searching for lighter and slimmer solutions for the mobile small business owner. The Samsung Chromebook offers an interesting option and is the focus of this review. Samsung provided a 30-day loaner unit for this review.

If you’re not familiar with the new Chromebooks, you may find this review interesting and these machines a good alternative to more powerful, and expensive, computers. The Chromebook is a laptop that runs only the Chrome browser from Google. That’s it. No operating system of any type that you may have seen before. It starts up in 8 seconds-yes, only 8 seconds.

The closest device I’ve seen to rival its weight, speed and design is the MacBook Air. However, before the Mac community flips out, let me say the Chromebook is clearly not a MacBook Air. But if you live your life in Web applications for the most part, then this device may save you money and save your back from toting larger laptops.

What I really like:

  • Light and fast. Did I already mention that?
  • WiFi but also 3G access (free 2-year 100Mb per month plan from Verizon, then based on a pay-as-you-go option).
  • Multiple user profiles so your employees can just grab it and start working. I could see a bunch of these stacked in a warehouse or in a place like thinkspace, which is a shared office environment for entrepreneurs.
  • Up to 8.5 hours of continuous use. Granted, that’s because you are running a browser and no traditional apps, but that rivals an iPad with a separate keyboard.

What I’d like to see:

  • A little bit more work on the keyboard and mouse. It was sometimes a little jerky with the touchpad.
  • A bit of work to make Chrome more user-friendly as an OS – you can download PDFs and files, but it isn’t easy to figure out how to get to them. This is not a Samsung Chromebook issue, by the way, so no criticism of them here. Chrome as an operating system is disorienting until you realize, and let it sink in, that it’s all you have. It takes a few minutes to wrap your head around.

Many small businesses don’t need more than a browser-based solution. The Samsung Chromebook is a solid contender for your technology purchase budget. With the many, many apps on Google’s marketplace, you can run your business from the Web.

With prices starting around $429 (at publication time), you get a device that rivals the more powerful netbooks on the market (less power, less cost), minus the full-scale OS and traditional apps. Like everything in business today, in my humble opinion, you have to take a closer look at why and how you operate your company.

Do you need to spend $1,000-plus on a simple laptop? Do you need a more powerful desktop? It’s fine if you do, but the options exist to reduce costs with machines like these.

Learn more about the Samsung Chromebook.

From Small Business Trends

Review: Samsung Chromebook for Your Small Business

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Review of Career Transition: Make the Shift

Author Deborah Shane knows something about career transitions.  She’s been a singer, Latin dancer, high school teacher, and a songwriter.  And those are just a few of her past jobs.  She spent a number of years in radio sales.  After the radio business changed so dramatically in the first part of millennium,  she started her own sales training business, Train with Shane.

Author Deborah ShaneFast forward to today. Deborah, someone I am proud to call a friend (and one of the Experts here at Small Business Trends), has had diverse careers.  And like many of us, she keeps reinventing herself.

In her latest career iteration, she is “just” Deborah Shane … an entrepreneur, speaker, author and consultant.  Deborah (pictured right) is one of those people where the “whole is greater than the sum of its parts.”  What she has to offer others is greater than the sum of of her career experiences. I’ll explain why in a moment.

Her book “Career Transition: Make the Shift” is about the steps to successfully reinvent your career. If you find yourself like Deborah — needing to make a career switch after years, even decades, in business — this book is for you.

Career Transition offers a roadmap to re-invent, re-brand and re-birth yourself in business. It forces you to be introspective, to understand yourself, and to spot potential you may not have realized you have.

This is a compact book of 165 pages.  The first 20% of the book is about Deborah and her life.  In a way it’s part memoir, including photographs of Deborah in nightclub dancer costume and as a singer with her band.  Those early experiences show you the diversity of her career.

Identify Your Transferable Skills

Deborah’s experiences illustrate how seemingly unrelated skills can contribute to the next stage of your career. If you think you’ve held many jobs and are not sure what good they will do you now, you may just need to think more broadly.  Those experiences are what make you unique.  And in ways you may not realize, you draw on those experiences.  For instance, Deborah writes about the concept of “transferable skills,” noting that your past jobs give skills you can transfer to other roles:

“Everything I have done in my life translates to my skills, experiences, wisdom, and intangibles.  All of them count.  All of them have contributed to who I am today.  From delivering dental work during high school, flipping omelets and tending bar during college, working in a dry cleaners after college, to teaching school, performing on stage, singing in recording studios, and working in broadcast radio …  they all have added to my transferable and personal skills.  The ability to uncover your transferable skills is the most important part of successful career transition.”

Transferable skills you can use in other careers include speaking, writing, negotiating, analyzing, coaching, selling — and more.  Deborah goes on to tie in how owning her own musical band in her early years, translated into a later career of speaking, consulting and holding workshops.  She was able to make such shifts because of the transferable skills she developed along the way.

You can reinvent yourself to become indispensable to others (translation:  others will want to hire you or buy your services).  She writes:

I have reinvented myself to become what Seth Godin calls a ‘linchpin,’ someone who lives his life as art, and who keeps working on making himself indispensable, by creating and producing interactions that people care deeply about.  I have always lived this way.  I just didn’t know then how to describe it, or what name to put on it.”

The book is not just about Deborah (@DeborahShane on Twitter).  There are numerous case studies about others who have successfully re-birthed their careers. One is Joyce Bone, founder of MillionaireMom.com, who says that what motivated her to become an entrepreneur was “…I needed more money and knew I deserved it, but I realized nobody was going to pay me what I’m worth except me.”

Career Transition also includes exercises sprinkled throughout the book, to help you re-invent yourself in your next career phase.  The exercises are summarized at the end of the book.  They are also separately compiled into a Career Action Book (workbook) that you can request on Deborah’s website.

Who this Book is For

Career Transition: Make the ShiftCareer Transition is ideal for Baby Boomers or those who already have a few diverse career experiences under their belts, who want to move on to something more rewarding.  If you find yourself at a crossroads, struggling to know where to head next, or how to apply your past experiences to the future, Career Transition can help you make that shift.

You will be motivated by Deborah’s experiences and the case studies of others who have successfully made career shifts.  You too can do it!


From Small Business Trends

Review of Career Transition: Make the Shift

View full post on Small Business News, Tips, Advice – Small Business Trends

GoDaddy Review – A bureaucratic nightmare

My company owns thousands of domains. Very few of them are registered with GoDaddy. Turns out that was a smart, unintentional business move. And that’s why we’re writing this review.

Our experience with GoDaddy has been a bureaucratic nightmare. They can literally freeze up your account and not give you access to domains that you’ve paid a lot of money for and that you’ve invested in developing if your company ever triggers their anti-fraud mechanism. And then your account could be locked up in-perpetuity if you’re unable (for legitimate reasons) to provide all the documentation that they request. To top it all off, when you call to talk to someone at GoDaddy about the frozen account, they tell you that they are not able to resolve fraud cases over the phone (at least the customer service guy we talked to AND his supervisor said this).

Here’s our saga with GoDaddy so far: about a month ago we purchased a premium domain that was intended to be one of the cornerstones of our business growth strategy for the next 3-5 years. That went fine. We had invested thousands of dollars not only into securing this domain and then developing it, but also doing keyword research and other due diligence that we perform when buying a high-value domain. In other words, we were paying salaries to secure high-value intellectual property.

A few weeks after buying this domain, a new employee was tasked with purchasing about 10 additional domains that were less foundational, but still important to our business strategy. The problem is that this employee did not yet have a company credit card. So he proceeded to use his own credit card to purchase these domains. Despite the fact that our employee’s credit card company allowed the charge to go through, GoDaddy flagged our account for fraud.

Ok. Big headache, but not the end of the world. GoDaddy was just requesting that we send in some scanned identification to ensure that the credit card that was being used was being used legitimately. First it was the driver’s license. That wasn’t enough. Then it was the front and back of the credit card. That wasn’t enough. Then it was a printed financial statement showing the GoDaddy charges. Should be fine right? Well, turns out that upon flagging a transaction for fraud, GoDaddy reverses the charges. The reverse happened quickly enough that our employee’s credit card company simply did not reflect the transaction on the statement. But there’s no one at GoDaddy to explain this to and so we’re stuck in the mud.

So here we are, three weeks into a red-tape nightmare with GoDaddy, meanwhile our business has lost access to one of it’s primary assets. At this point, I would estimate that the loss that our company has taken measured in terms of man hours and lack of progress towards our business goals is somewhere around $4800 (and the longer this takes to resolve, if it will ever resolve, the more this loss will compound: exponential, not linear). And this analysis of loss is not taking into account the thousands of dollars we have invested into the domains themselves which we still do not have access to and for all we know could permanently lose access to. Nor the loss in intellectual property we could encounter when GoDaddy releases the 10 or so domains that triggered this anti-fraud flag back onto the market.

Our company was caught in a false-positive anti-fraud filter at GoDaddy. We have done our due diligence. We have sent in scans of every reasonable request for information. And we have been on the phone with GoDaddy now for hours, trying to find someone who can navigate us through this bureaucratic nightmare. So far, no one has been willing to help. And that speaks volumes about the type of company we’re working with.

We do not plan to use GoDaddy in the future, and we can’t recommend that you use them either.


View full post on Business Pundit

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