GoDaddy Review – A bureaucratic nightmare

My company owns thousands of domains. Very few of them are registered with GoDaddy. Turns out that was a smart, unintentional business move. And that’s why we’re writing this review.

Our experience with GoDaddy has been a bureaucratic nightmare. They can literally freeze up your account and not give you access to domains that you’ve paid a lot of money for and that you’ve invested in developing if your company ever triggers their anti-fraud mechanism. And then your account could be locked up in-perpetuity if you’re unable (for legitimate reasons) to provide all the documentation that they request. To top it all off, when you call to talk to someone at GoDaddy about the frozen account, they tell you that they are not able to resolve fraud cases over the phone (at least the customer service guy we talked to AND his supervisor said this).

Here’s our saga with GoDaddy so far: about a month ago we purchased a premium domain that was intended to be one of the cornerstones of our business growth strategy for the next 3-5 years. That went fine. We had invested thousands of dollars not only into securing this domain and then developing it, but also doing keyword research and other due diligence that we perform when buying a high-value domain. In other words, we were paying salaries to secure high-value intellectual property.

A few weeks after buying this domain, a new employee was tasked with purchasing about 10 additional domains that were less foundational, but still important to our business strategy. The problem is that this employee did not yet have a company credit card. So he proceeded to use his own credit card to purchase these domains. Despite the fact that our employee’s credit card company allowed the charge to go through, GoDaddy flagged our account for fraud.

Ok. Big headache, but not the end of the world. GoDaddy was just requesting that we send in some scanned identification to ensure that the credit card that was being used was being used legitimately. First it was the driver’s license. That wasn’t enough. Then it was the front and back of the credit card. That wasn’t enough. Then it was a printed financial statement showing the GoDaddy charges. Should be fine right? Well, turns out that upon flagging a transaction for fraud, GoDaddy reverses the charges. The reverse happened quickly enough that our employee’s credit card company simply did not reflect the transaction on the statement. But there’s no one at GoDaddy to explain this to and so we’re stuck in the mud.

So here we are, three weeks into a red-tape nightmare with GoDaddy, meanwhile our business has lost access to one of it’s primary assets. At this point, I would estimate that the loss that our company has taken measured in terms of man hours and lack of progress towards our business goals is somewhere around $4800 (and the longer this takes to resolve, if it will ever resolve, the more this loss will compound: exponential, not linear). And this analysis of loss is not taking into account the thousands of dollars we have invested into the domains themselves which we still do not have access to and for all we know could permanently lose access to. Nor the loss in intellectual property we could encounter when GoDaddy releases the 10 or so domains that triggered this anti-fraud flag back onto the market.

Our company was caught in a false-positive anti-fraud filter at GoDaddy. We have done our due diligence. We have sent in scans of every reasonable request for information. And we have been on the phone with GoDaddy now for hours, trying to find someone who can navigate us through this bureaucratic nightmare. So far, no one has been willing to help. And that speaks volumes about the type of company we’re working with.

We do not plan to use GoDaddy in the future, and we can’t recommend that you use them either.


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Are You Brandwashed? Read This Review of Martin Lindstrom’s Newest Book

Martin Lindstrom (@MartinLindstrom) holds a special place in my heart.  I reviewed Lindstrom’s book Buyology here on Small Business Trends and he was the first author to write and thank me for reviewing his book.  He and I exchanged an email or two, but I hadn’t heard much from him until I received a review copy of his latest book, Brandwashed: Tricks Companies Use to Manipulate Our Minds and Persuade Us to Buy.

Like Buyology, Brandwashed gives you a peek behind the scenes of brands and campaigns.  It explains why we are so attracted and even addicted to brands.

Lindstrom Falls Off the Brand-Wagon

The book begins with Lindstrom’s personal experiment of going into “brand detox” where he vowed not to purchase any new brands for a year.  He stopped buying gifts, books and a variety of other products for the better part of six months.

He might have been successful were it not for a lost suitcase in Cyprus when he was forced to give a keynote speech wearing an “I (heart) Cyprus” T-shirt.  After that, Lindstrom says, he would have bought anything that had a label and a logo on it.  Quite simply, Martin Lindstrom had been brandwashed.

Are We Addicted to Brands or Experiences or Both?

If you liked Buyology you’ll like Brandwashed. These two books go together and deal with  the same intriguing topic: how our brains work and how marketers use what they know about human behavior and experience to influence our decisions.

Brandwashed will take you on a journey from your first experiences of brands to other behavior influencers like fear, celebrity, fame and nostalgia.  Chapter by chapter Lindstrom shows us that brands are really nothing more than emotional triggers.  As humans, we are wired to have experiences and attach meaning to them.  The smells, sounds and tastes that we live in become triggers for emotions and preferences that marketers use to influence our purchasing decisions.

Early in the book Lindstrom talks about a shopping mall in Asia where owners noticed that expectant mothers spent a lot of time shopping.  So they set the stage by infusing the stores with baby powder smells, the food areas with cherry smells and playing soft music throughout.  Later, they received letters from many mothers who noticed that their babies calmed down every time they came to the shopping mall.

In another example, companies hired an organization called the Girls Intelligence Agency to recruit girls to give slumber parties where they share all kinds of brands as free gifts.  Boys aren’t immune to the influence of brands; companies like Gillette create “Welcome to Adulthood” packs filled with products aimed at adolescents, and companies like Stinky Stink create products that smell like the boys’ favorite experiences such as snowboard wax or even a Playstation 3 video game machine!

Why you should read Brandwashed

In Brandwashed, Lindstrom continues to share backdoor branding habits, and that’s what makes it so much fun to read.  Even though I’m aware that companies go to incredible lengths to influence our purchases, I was blown away by just how creative they got.

Marketers and business owners will benefit from the plethora of stories and secrets that Lindstrom shares.  The challenge for most of us will be to create ways to use this information in a way that endears us to our customers, as well as alert us to the fact that most marketers are playing to our weakness.

For example, in the “I Can’t Quit You” chapter, Lindstrom reveals that market executives at Coca Cola have a confidential model for how many bubbles they should feature in their print ads to generate a “craving” response.  This may sound absurd to you, but mega brands whose profitability hinges on mere percentage points wouldn’t be studying this if it didn’t work.  It made me realize that most of us don’t understand human motivation and how to apply those triggers to our own products and services.

You may not get any revolutionary ideas from Brandwashed. But you will get enough entertaining and educational tidbits to make you the life of any networking event or cocktail party.

From Small Business Trends

Are You Brandwashed? Read This Review of Martin Lindstrom’s Newest Book

View full post on Small Business News, Tips, Advice – Small Business Trends

Create Hollywood-Level Videos With Avid Studio: A Review

In late 2010, there were more than 3.7 billion searches on YouTube, which is widely regarded as the second largest search engine on the planet (and is owned by the largest). This should put video high on your small business marketing list, and this review of Avid Studio can help you create a professional video.

With today’s top quality and affordable video cameras, or even a Flip cam or the one on your iPhone, you can capture decent video footage and turn it into a marketing piece for your company. Last year I wrote about Avid’s Pinnacle Studio product line and how easy it is to use. I was already a Pinnacle Studio user and the company gave me a demo and sent me a review copy for this post.

Avid Studio Video Editing for Small Business

This review is for a business owner who is especially creative or has a team of people who want to create more sophisticated videos.  Avid Studio is a Hollywood-level production tool, but with a fairly intuitive dashboard built for high-end home use. Can you get by with a lower-level package? Absolutely. But if you have wanted to do more in your small business video work and create a movie-quality experience, then you’ll want to take a close look at Avid Studio.

If you are already producing videos and need help optimizing them, you’ll want to read ReelSEO by Mark Robertson, which has excellent, helpful content on video search engine optimization.

What I really like:

  • One of my favorite features is the ability to manage all kinds of media—videos, photos and audio files—in the powerful, integrated library. Let me explain: Typically, if you need to edit a photo or short video or audio clip, you have to go into another editing program. But Avid Studio built one into this version so you can work from the same software throughout. That’s a big time-saver.
  • This means you can correct and edit your assets in the library or on the timeline with built-in media editing tools—no additional applications required.
  • If you’ve done any video editing, it is often difficult to do picture-in-picture (those videos where you see a little box of someone talking but the main screen is showing you a slide or something else).  It’s simple in Avid, and you can also add multi-layer effects from the timeline editor directly (which is where you do most of your editing).
  • Avid comes with some serious extra content and tools, like the Red Giant plug-in package, if you want to really jazz up your videos with special effects.
  • Last, Avid knew that previous Pinnacle Studio users might want some help, so they created a comprehensive collection of how-to videos from Class on Demand that comes with your purchase.

What I’d like to see:

  • An easier way to get to the timeline itself. I think there’s a way to customize the dashboard tabs and get straight there, but it was not the default. That’s what I’m used to in Pinnacle and I think that would be the same for other previous users.
  • I’m nitpicking here, but I’d like to see a visual, button-style list of different formats to save the video. For example, you can save as Blu-Ray, iPhone or iPod, and other popular formats from the File, Save As settings. They have a large “Web” button that lets you quickly pick YouTube (MPEG-4 format), but if you don’t know the upload format it takes a bit of thinking.

If you’ve tapped all the features in Pinnacle Studio or other common editing tools, then you’ll want to upgrade to or purchase Avid Studio. It has tools that the Hollywood professionals use and allows a lot of powerful editing in a fast package. Overall, I’m a new fan and gladly learning the ropes with Avid Studio for my marketing needs.

Learn more about Avid Studio.

From Small Business Trends

Create Hollywood-Level Videos With Avid Studio: A Review

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Move Your Merchandise: A Review of Shipwire

The Fortune 500, Amazon, eBay and the biggest brands in the world do something most of us take for granted. They ship products–every day, all over the world. But for the small company, shipping is not an easy task, nor is it inexpensive.  If your company sells physical product and is growing, you have probably struggled with warehousing, managing and shipping. Shipwire is an outsourced shipping and storage solution aimed at small business owners.

If you’ve ever wondered how the big guys do it, I’ll tell you. They have logistics professionals on their team!  They have robots (see picture below of Kiva Systems’ little orange robot) that pick up stocked shelves and intelligently move  them around to keep the bestsellers near the door. Most important of all, they have warehouses spread out around the U.S. and the world.

Enter Shipwire: the logistics and warehouse option for the little guy, or even the medium-sized guy (no gender bias intended.)  Normally, I just stick to software and leave the big logistics stuff to others, but I hear over and over from other entrepreneurs, “My garage is full of product and boxes and packing materials,” or that they’ve tried using some big-name providers only to lose a lot of money. When I read a blog post by the marketing guy at Shipwire, I thought I needed to tell Small Business Trends readers about this service.

What stood out, of course, is that it’s easy to give away a free trial of software. It costs you very little. But free trials of hardware and real-world products are another matter. But that’s what Shipwire offers: a six-item free trial. You ship them your stuff, have them handle it and ship it back to you or to a customer. After that, the service starts at $29.95 a month. But I’ll warn you now, it jumps up after that. However, for a small operation with a handful of products, Shipwire offers a compelling and time-saving solution.

Their system integrates with over 50 shopping cart or ecommerce providers, so you can tie your entire purchase cycle into fulfillment.  They work with major online storefront solutions, such as BigCommerce, 3Dcart and many others. They have some well-known products moving through their five warehouses, including those funny Angry birds plush toys.

What I really liked:

  • Loads of shipping options
  • Pick and pack. I can send them individual products and they’ll combine them when a customer orders.
  • Lick and stick.  I can send them the box of items and they’ll simply affix a label and mail it.
  • They will handle returns for you, too.

What I’d like to see:

  • A warehouse in Asia to help manage import and export to Japan, India and China, to name just a few. They already have a United Kingdom warehouse, and one on the European continent is in the works.

Overall, if you’ve tried to grow your business and fulfillment is slowing you down, then Shipwire is worth a very close look.  It is a physical solution, but it is also a software solution due to all their ecommerce integrations.

Learn more about Shipwire.

From Small Business Trends

Move Your Merchandise: A Review of Shipwire

View full post on Small Business News, Tips, Advice – Small Business Trends

Encourage Customer Reviews: A Review of RatePoint

Water spurting everywhere inside your house inspires you to move fast. When this happened a few years ago, we found a plumber in the phone directory, but it took more than a few calls. And we were playing the homeowner’s version of Russian Roulette because we had no idea who would provide the best service.

That’s changed today, of course. There’s Yelp, Citysearch, Google Places, Angie’s List (which rocks). If you’re wondering if your customers are reading the reviews that others post on those sites and elsewhere, then this post is for you.  I’m reviewing RatePoint, a fee-based service that helps you encourage and manage customer reviews and feedback.  It offers tools to help you request testimonials and develop your online reputation.

ratepoint local business reviews

 

If you need just a bit more info about why you should pay attention to the rapidly moving online reputation management space, read Lisa Barone’s post Small Business Owners Still Unsure About Social Media.  It raised some interesting points and created a great conversation (read the comments on that post).  The two main takeaways that I want to restate here:

  • 47 percent of SMB owners either aren’t sure or don’t think their customers spend time on social media sites.
  • 24 percent of SMB owners don’t think their customers do research online before finding them.

The easiest thing to do is believe and act like your customer is reading those reviews, because, well, they are. You are losing business if you don’t take this part of your business seriously. RatePoint is one of the tools that can help you do that. The service lets you easily collect business reviews from your customers and promote them across the Web. You can display them on your website or on various social media sites.

What I really liked:

  • The subscription includes a dispute resolution service, which could help you prevent a negative review by helping you privately resolve a customer’s problem or complaint. This is huge for the small company that can use all the help it can get in managing a customer service department.
  • I could easily ask a customer for a review by email or via my website with a form (which you can install by simply cutting and pasting a small snippet of code). That’s huge, and half the battle of getting more reviews.  Also, RatePoint has a survey tool so you can ask your customers questions to improve your products and services.
  • You can connect your Facebook and Twitter accounts to your RatePoint dashboard to help you promote those reviews.  Obviously, you can’t change a negative review, but I’ve hired businesses that have the occasional negative review on Angie’s List if the overall rating is positive.

What I would like to see:

  • The ability to customize the review form that customers see when they are asked to provide a review.  It may be possible from within the management dashboard, but I couldn’t find it.  Or, I’d like the default to explain that if the reviewer connects via Facebook, it doesn’t mean that their review will show up on Facebook.

RatePoint provides a helpful and needed service for most small business owners. With the growing power of social commerce, online review sites like Yelp and Angie’s List, you need a system and tool to keep up with what’s being said about you, to encourage your best customers to share their experiences, and to do all you can to prevent or overcome negative reviews.

Learn more about RatePoint.

From Small Business Trends

Encourage Customer Reviews: A Review of RatePoint

View full post on Small Business News, Tips, Advice – Small Business Trends

A Review of Social Media Judo

Social media has become old hat for Small Business Trends readers.  You’ve been on the bandwagon for years, you’ve read the books and followed the advice, so why should you read yet another book about social media?

That’s exactly what I thought to myself when Social Media Judo showed up in my mailbox.  This book had better contain some worthy lessons about launching successful social media campaigns or it would just be a waste of time.

Background on the Book

Social Media Judo is a super-short book written by Chris Aarons, Geoff Nelson and Nick White with Dan Zehr from Ivy Worldwide (@IvyWorldwide).  I actually had the chance to chat with Nick White a couple of times when Ivy Worldwide released a few studies about how business owners buy.  At the time, I didn’t know very much about Ivy Worldwide other than their research on business owners’ buying habits.

But when I received this book, I realized that the authors were partners at Ivy Worldwide and that the social media judo lessons they are talking about are actual debriefs of some of the best and worst campaigns they’d worked on, either as part of Ivy or in their previous corporate incarnations.

Best Social Media Lessons

When I think about judo, I think about focus, leveraging strength and flow.  So when I read the title of the book, my expectations were set to get focused tips on how to use social media strategies to leverage my marketing campaigns. Instead, Social Media Judo was a collection of case studies and stories about what worked and what didn’t.  There were lessons inside the stories, but they weren’t as obvious as I had expected. Here are a few:

-          Manage ethics perceptions and communication. When the authors distributed top-of-the-line PCs with the new Vista operating system to 128 influential bloggers, many of them perceived it as a “pay per post.” Vista and Acer computers got lots of links and mentioned.  Bloggers were engaged, but the results weren’t as stellar as the authors had hoped for.

-          Authentically engage the blogging community. A common element of the Ivy Worldwide campaigns is engaging thought leaders.  But they also show how poor and shallow engagement can backfire.  Be sure to engage influencers early, and be clear about what their responsibilities are.

What I Liked About Social Media Judo

Social Media Judo includes the voices of some of the most influential people on the Web including Chris Pirillo from Lockergnome and Johan van Mierlo, who writes MobilityMinded.com.  There are many, many more, and I would have liked to see a reference at the end of the book listing all of them with their websites.

This book is a small paperback that’s the perfect read on a business trip. Think of Social Media Judo as an extended article or novella.  It’s longer than a magazine article, shorter than your average book and loaded with fun insights and facts.

Another thing I liked is its easy-to-read tone. You’ll have the impression of sitting around a cozy table with a few guys and listening to their stories.  The authors throw the story ball back and forth and make you feel like you are part of an insider conversation or debrief after a marketing campaign.

What Was Missing for Me

There was no table of contents.  When I review or read a book, I like to see how it’s organized.  If you’re the type of reader who just dives right in, you may not miss it.

I would have liked to see clearly laid out chapters focused on marketing outcomes.  This book reads like a series of case studies and war stories.  And there is nothing wrong with that — in fact, it’s one of the things I liked.  At the same time, I found myself craving specificity, checklists or tips around the strategies they were talking about.  There were so many great tips throughout the book, I would have loved to see a summary at the end of the chapters or sections.

On the one hand, the case studies and stories are pointing out mistakes and successes, but on the other hand, the reader is left to develop their own tactics around how to make their own campaigns successful — and potentially make the very same mistakes.  For example, there is an example of a letter Visa used in a social media campaign, which was criticized by the authors.  But there is no sample of a better letter, just a bullet list of what Visa should have done.  I would have liked to see their letter re-written using those examples.

Who Should Read Social Media Judo

Anyone who is a social media strategy junkie will really enjoy this book.  I enjoyed the reviews and the references to campaigns I was familiar with.  If you love business war stories, this is a terrifically fun book.  You’ll learn about social media strategies and get the down and dirty, behind-the-scenes stories of how popular product campaigns came to life, as well as some of the challenges and setbacks.

If you’re in the business of developing social media campaigns, you’ll find this book useful because you’ll get to form your own opinions and strategies about how you would have run these same campaigns.

Overall, Social Media Judo is a short, easy and educational read.  You’ll have to read through the stories to get to the good stuff, but your time will be well spent.

From Small Business Trends

A Review of Social Media Judo

View full post on Small Business News, Tips, Advice – Small Business Trends

Social Media Marketing Made Effective: Review of Roost

If you have ever asked yourself, “How can I get value out of my social media marketing activity?” then this review is for you. I’ve been searching for a comprehensive tool that would allow me to manage both Facebook and Twitter from one dashboard. Roost.com offers this functionality. It is a social marketing platform for small businesses.

Roost’s focus appears to be on real estate professionals right now, but I could see it easily working for just about any business. It is entirely geared around helping small businesses and individual professionals manage their social media marketing in less time.

Roost’s campaign creator curates content from your industry and interests. For example, they explain, “If you are a restaurant, you will be prompted to share articles from the food section of important newspapers or wine recommendations from prominent wine magazines.”  But if none of those work for you, add your own feeds, your blog or other websites that you like.

You can create your own Google+ style “circles” of employees, fellow business owners or other key contacts to share content and promote each other. This feature is new and in beta, but looks promising. They have built up some impressive momentum: Roost is used by over 30,000 small businesses across 50 verticals.

One of Roost’s most powerful features is available when you create a social campaign. When you click the “Create Campaign” button, it offers a customizable path of best practices to follow. It asks which account you want to post to and when (you can add more than one Facebook account or page, for example). When I tested it, Roost suggested I post nine items over the next five days.  That suggestion included two links, three status updates, one quote, two questions and one photo. I loved that it took the guesswork out of what I should do, but that I didn’t have to follow all of their suggestions, either.

What I really liked:

  • I liked that Roost summarized my audience for me. I could see (image just below) where my fans/followers are located. Yes, I can do some of that in Facebook, but it is not easy, so I was glad to have Roost do it for me.
  • On a busy day, you could pick from a list of links and Web stories that might appeal to your audience from already popular online media destinations. Roost pulls in a feed from each of the Web’s most popular sources and allows you to choose a story, and then post a comment about it (just like when you click the share or like button and comment from the Web).

What I would like to see:

The social media scorecard didn’t recognize the pages that I manage or own when I first selected them at signup. I wasn’t bothered by my low “rising star” score of 22, but even after checking my Facebook pages in the setup, it did not recognize them. I had to go through the authentication process twice.

Social media marketing can be a black hole for many small business owners. Roost can make it possible for you to manage your social media outreach with some consistency and with some hands-on advice. They offer a free “light” version; paid plans start at $24.90/mo.

Learn more about Roost.

From Small Business Trends

Social Media Marketing Made Effective: Review of Roost

View full post on Small Business News, Tips, Advice – Small Business Trends