Move Over Bans, Mes Is Here! The New Ebay(r) Store Builder

My eBay® Script (mes) Is Hotter Than Ever. Affiliates Who Once Promoted Bans Is Loving Mes. Building Ebay(r) Stores Couldn’t Be Easier. Affiliates Earn 75% On A $95 Sale.
Move Over Bans, Mes Is Here! The New Ebay(r) Store Builder

Turnkey Ebook Store – 24/7 Cash Machine – Recurring Billing

15 day trial + Recurring billing You make 50% Commissions On All Including Upsells and Downsells Super high conversion rate. – http://www.tkebookstore.com/affiliates.php
Turnkey Ebook Store – 24/7 Cash Machine – Recurring Billing

Grocery Store Goldmines

A step by step guide to making money every day on eBay® with no investment. This guide shows you details on how to serious money selling everyday items from your local stores on the internet.
Grocery Store Goldmines

StoreStacker – Best Affiliate Niche Store Builder

Generate more income from the websites and traffic you already have. Create your own niche affiliate store on any website, fill it with targeted products from eBay®, Amazon, CB, etc and make money. Promote StoreStacker and get 60% of all sales.
StoreStacker – Best Affiliate Niche Store Builder

The Mental Training Store

The Secret On How To Tap Into The Power Of The Subconsciousness Mind Is Finally Here. 50% commission – unique and multiple products, more added regularly. Combination of brain sync audio and e-books. Affiliate info – http://bit.ly/jGGZHZ
The Mental Training Store

The Container Store: Be Like Gumby

By encouraging flexibility and “gut” in its employees, The Container Store excels not only in customer service, but in employee retention as well.

When The Container Store was building their business in 1978, founders Garrett Boone and Kip Tindell wanted to encourage their employees to bend over backwards for customers and each other. They wanted to make sure that going the extra mile was core to everybody’s actions. So they decided to shorthand this intent by asking everyone to focus on “Being Gumby.” A dark green clay figure who came alive through stop-motion  animation, Gumby was the star of  The Gumby Show, which ran over a 35-year period on American television.

flexible businessman

Gumby was always getting into some predicament, which he managed to get out of with grace. Not so different from working retail. Makes sense that “Be Gumby” is a favorite mantra.

Customers Can Spot a Fake Culture

Plenty of companies tout their customer service and commitment, but many are “lip service” cultures: all talk, no action. Boone and Tindell wanted to ensure they didn’t deliver forced customer “service,” defined by rule books and execution of required tasks. The Container Store frees workers to trust their judgment and solve customers’ problems. But the company also puts the staff in a position to succeed.

A full-time salesperson at The Container Store receives about 263 hours of training, compared to an average of 8 hours for most retail businesses. By preparing people through training and throwing away the rule book, the company wanted to create an environment where people are encouraged to do whatever it takes to assist coworkers and customers. They simply want everyone to be flexible and find the right solution for each situation.

Simply put:  Be flexible; “be Gumby.”

Flexible Employees = Employees Who Stick Around

At The Container Store, employees feel uninhibited to connect with customers and coworkers in an uncommonly warm and genuine fashion. It’s a place where, on a new store’s grand opening day, the chairman pushes the new store manager around on a “victory lap.” “Just because we have titles doesn’t mean we can’t still be corny,” said Kip Tindell.

Corny works for them. This is a company where “I’m being Gumby today” defines success. With less than 10 percent voluntary turnover, compared to an average 50 percent or higher in retail, this is a company where employees want to stay. They’ve had a place on the Fortune 100 Best Companies to Work For list for 12 years in a row.

Does your organization blend whimsy with business and pass on that warmth to customers?

Do You Encourage Flexibility and Gut?

The Container Store’s  mantra is to be like Gumby.  This is their whimsical way of saying to all employees, “Do what it takes.” It gives everyone permission to find the right solution for each situation–to put their humanity into it.

Be Gumby and ask yourself these questions:

  • Do you give customers a positive view of how your front line is encouraged to do what’s right, to work together, and to serve customers?
  • Are your people encouraged to cross boundaries and work together?
  • How would you rate your ability to encourage flexibility and teamwork?
  • Do customers rave about how you bend over backwards to serve them today–no matter whose “job” it is?
  • How do your decisions to encourage mutual respect and support for helping colleagues compare with those at this beloved company?
  • Do your decisions to encourage your front line to do what’s right to serve customers earn you “beloved” status today?
  • What do you need to do differently to move toward earning raves from customers and employees?
  • Can you come up with one way to get rid of the practice of “You do this, I do that” on the front lines and behind the scenes? (Especially when it ends up hurting customers who just want to be noticed, served and cared for?)

From Small Business Trends

The Container Store: Be Like Gumby

View full post on Small Business News, Tips, Advice – Small Business Trends

Sell vintage and thrift store items on eBay® for High profits.

New Fun eBook! This book shows the top thrift store vintage items to sell on eBay® for outrageous profits. Actual auctions shown, amazing tips and tricks. Zero investment information and handy shopping guide included.
Sell vintage and thrift store items on eBay® for High profits.

Apple App Store Launches Subscriptions

In its latest media-giant move, Apple has launches subscriptions in its App Store. You can now subscribe to magazines, newspapers, video, etc. Subscriptions, whose duration (weekly, monthly, etc.) is set by publishers, will run on the same billing system as apps and in-app purchases. From the press release:

…with one-click, customers pick the length of subscription and are automatically charged based on their chosen length of commitment (weekly, monthly, etc.). Customers can review and manage all of their subscriptions from their personal account page, including canceling the automatic renewal of a subscription. Apple processes all payments, keeping the same 30 percent share that it does today for other In-App Purchases.

Publishers who use Apple’s subscription service in their app can also leverage other methods for acquiring digital subscribers outside of the app. For example, publishers can sell digital subscriptions on their web sites, or can choose to provide free access to existing subscribers. Since Apple is not involved in these transactions, there is no revenue sharing or exchange of customer information with Apple. Publishers must provide their own authentication process inside the app for subscribers that have signed up outside of the app.

However, Apple does require that if a publisher chooses to sell a digital subscription separately outside of the app, that same subscription offer must be made available, at the same price or less, to customers who wish to subscribe from within the app. In addition, publishers may no longer provide links in their apps (to a web site, for example) which allow the customer to purchase content or subscriptions outside of the app.

Publishers might not be happy about the restrictions in that last sentence, in part because they know that customers will just click the app button instead of making the effort to navigate outside of it. The 30% “Apple tax,” the usual amount, reflects Apple’s confidence that people will want to use the App Store to manage their subscriptions. It also makes me wonder what competitors are going to offer–and whether their “tax” is going to be lower.


View full post on Business Pundit

Rumor: Google Edition eBook Store to Open Soon

Google plans on opening Google Edition, its own eBook store to compete with Apple and Amazon, this month, according to an unnamed media source. The Wall Street Journal has the story:

The long-delayed venture—Google executives had said they hoped to launch this summer—recently has cleared several technical and legal hurdles, people close to the company say. It is set to debut in the U.S. by the end of the year and internationally in the first quarter of next year, said Scott Dougall, a Google product management director.

In recent weeks, independent booksellers, which are expected to play a big role in Google Editions, began receiving contracts from their trade group. Several publishers said they were exchanging files with Google—a sign that it is close to launch, publishers say.

Google Editions hopes to upend the existing e-book market by offering an open, “read anywhere” model that is different from many competitors. Users will be able to buy books directly from Google or from multiple online retailers—including independent bookstores—and add them to an online library tied to a Google account. They will be able to access their Google accounts on most devices with a Web browser, including personal computers, smartphones and tablets.

Digital book sales are expected to more than triple to $966 million this year, according to Forrester Research, from $301 million in 2009.

The big potential I see with Google Edition is its revenue-sharing model. More authors will jump on board if Google makes that more generous than competitors. It would also help if Google’s reader wasn’t tied to Internet connectivity, so that users could read book anywhere. As with other Google products that sound juicy at inception, we’re going to have to wait and see how Google Edition plays out. There’s no guarantee of superiority, or even success.


View full post on Business Pundit

Use Word of Mouth to Build Business By Staffing Your Store to Spread the Word

Amy’s Ice Creams in Austin, Texas, is beloved for two things: the ice cream and the floor show. They are the ice cream equivalent of Seattle’s “flying fish.” Ice cream scoops are thrown from one worker to another and caught in cups balanced on their chins . . . while standing on one foot . . . hopping. You’ll see ice cream slingers sliding across the counters on their knees and bellies. It’s a carnival ride in there.

Staffing Your Store to Spread the Word

Finding people who are fearless and creative enough to come up with stunts like flinging ice cream balls across a room just can’t happen in the normal interview process. How exactly do you ask, “Are you a little bit nuts?” You can’t. So, at Amy’s, applicants receive a white paper bag. It must be brought back within a week turned into a creation that tells Amy’s about who they are. From this white paper bag, Amy’s finds the personalities to fill their shops.

Without the Right People, This Is Just Great Ice Cream

By using a plain white paper bag as its job application, Amy’s gets to know the creative soul lurking within the teenaged candidate standing before them. This idea began with an applicant who was given the bag instead of the boilerplate job application because Amy’s had run out of the forms. The applicant floated the bag back into the store with helium balloons; inside the bag were items about her life. She got the job. Now for all applicants, this is how Amy’s fills their shops with people who make getting ice cream like going to the circus.

Revel in “Being Real”

The Amy’s Ice Creams Web site says, “Amy’s looks at ‘going out for ice cream’ as a total sensory experience that can revitalize a less-than-stellar day.” Part of the joy of going to their ice cream shops is wondering what kind of floor show you’ll be greeted with. Getting the right people to work at Amy’s has spurred their growth from a single location in 1984 to over 14 stores today. In 1984, Amy’s sold 125,000 servings of ice cream. Now they sell well over 1 million a year, with gross annual sales exceeding $5 million.

Like many beloved companies, Amy’s Ice Creams doesn’t advertise. Word of mouth builds the business, and Amy’s redirects marketing money to community development, which fuels more word of mouth. Amy’s represents the power of the small business owner and how service and exceptional experiences can build a small business. Amy’s Ice Creams prospers because it revels in being real. Its employees revel in being their kooky, nutty selves–and people love it. This translates to Amy’s website, where the home page welcomes you with “Life is uncertain, eat dessert first!” Sound advice.

Go Try This

Get “real” in how you hire and bring people into your company

  • First, define the core values of the people you want to fill your company.
  • Next, determine the personality of your company. Are you serious and deliberate? Are you whimsical?  (Have you thought about it?)

Next, examine your current hiring process:

  • Are you deliberate about selecting people who will deliver your company’s dis­tinct personality to customers?
  • How would your customers say you are doing?
  • Do customers rave about how unique you are?
  • Are you selecting “memory makers” or just filling slots?

Decide to be real:

  • What’s your version of a white paper bag you can use to select people who will become your company to your customers?

From Small Business Trends

Use Word of Mouth to Build Business By Staffing Your Store to Spread the Word

View full post on Small Business News, Tips, Advice – Small Business Trends