Why We Are Afraid to Talk Pricing

When I heard Marcus Sheridan speak at BlogWorld, one thing that stood out was his statement, “Businesses are afraid to talk about pricing.” I realized he was completely right.

afraid to talk

Think about the last time you went to a website for a product or service that you couldn’t buy outright online. Did it list prices? Or did the site encourage you to call for more information? How many times do you walk away from a purchase simply because you couldn’t get enough information on pricing to make an informed decision? I know that’s been the case for me in many instances.

Why We Don’t List Prices

I think we’re afraid to talk about pricing on our websites because we want to convince potential customers of the value our products provide. Simply giving a number doesn’t express how awesome our widgets and doohickeys are. But we, our companies’ salespeople, can expound upon the benefits our products provide! They’re magical and worth every penny!

But the truth is: Price does matter. No matter how magical your unicorn clone machine is, if it’s out of my budget, there’s nothing you can do about that.

Writing From Inspiration

I decided to write this post after I had an experience that hit home on this topic. I was looking into gyms in my area. I found one website, but it didn’t list prices, so I called.  My husband groaned in the background:

“Don’t call!”

I found out why.  I was put through to the sales guy. I asked how much a family membership was.  His response?

“Let me get your name!”

Instantly, I was put off. I explained I simply wanted to get pricing, not sign up for anything. We proceeded to get into an argument; he said I was reducing his product to a price. He wanted to talk about value. I told him I was familiar with his brand, and I just wanted information on pricing to help me make a decision. I got frustrated and got off the phone.

Guess what gym I didn‘t sign up with?

Bingo. There it is. As business owners, we hate the idea of customers reducing our product to a price. But they do. If I hadn’t considered that gym of the quality I was looking for, with the services I needed, I wouldn’t have called. If all things are equal, price is the one factor that will help us make our decision most of the time. Am I right? But the fact that the salesperson made getting this information a headache turned me off, and I walked away.

In Sheridan’s presentation, he quizzed several members of the audience on whether or not they listed pricing on their sites. One man in software development, when asked why he didn’t list pricing, said:

“Because it depends.”

And that’s the case for a lot of us. It depends on what the client wants; how big he is; how many he wants. But Sheridan shot that down and said that’s the case for everyone in the room, and it simply isn’t an excuse.

I get it now. I just listed prices (at least, starting prices) on my site as a result of this lesson learned. My goal is to at least weed out the people who can’t afford what my company offers, and to create a starting point for the pricing conversation. We’ll see if it draws more clients or makes it easier for potential clients to make a decision.

I have a challenge for you:

If you don’t list prices on your site currently, change that. Even if “it depends,” list prices “starting at” and see what happens. Direct potential clients to your site so they can understand what to expect with regards to costs. Let’s get out of the habit of pushing customers away by closely guarding pricing as a big secret! Are you with me?


Image from Viorel Sima/Shutterstock

From Small Business Trends

Why We Are Afraid to Talk Pricing

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How to Talk To The Social Media Famous

For as long as social media has been taunting us with follower numbers and Likes, business owners have been trying to network with people deemed more influential than themselves. We strive to reach these people with the hope that if they like what we’re doing they’ll be inclined to share it with their audience and foster positive word of mouth. We want to tap into their audience to help grow our own. But before any of that can happen, before these influencers can help spread our message, it’s our job to get on their radar. Because the first step to partnering with an influencer is to make sure they know your name.

But how exactly do you do that?

Below are five tips to help small business owners connect with powerful influencers online.

1. Participate in their community: One of the best ways to get on someone’s radar is to become active in the community that they represent. Whether that means becoming a frequent commenter on their blog or sharing great information in the forum or community that they started, you can often jump ahead of the pack vying for their attention by simply participating on their home turf. Help them promote what they’re trying to build and you have a good chance of winning their favor. Building this face time helps create positive karma and ensures they’ll already be familiar with your name when you contact them about your business.

2. Become an extra hand: Influencers are busy people, typically working hard to balance their day job, their blog, speaking gigs, community responsibilities, webinars, etc. With that busy schedule comes an opportunity for you to step in and save the day if you’re watching for an open opportunity.

If you notice one of the influencers you want to reach appears particularly busy (perhaps they’ve blogged or tweeted about an upcoming vacation/baby/surgery/etc):

  • Why not offer to help moderate community discussions?
  • Or do some background research regarding a question they’ve question on Twitter?
  • Could you introduce them to a person or a resource that they may find useful?

We remember the people who take the time to lend us a hand when we need one. By stepping in and offering assistance, you burn your name and your company into their mind. It’s also easier to call in a favor when you already have one in the bank.

3. Join important discussions: There are few things influencers love more than having important discussions via social media networks. They love to share ideas, debate concepts and throw out suggestions for issues their community is dealing with. If you find you have the chance to add to the conversation or help them think of things in a new way – jump in and get involved. Introduce yourself and share your idea and how their community may be able to take advantage of it. Participating in important community discussions is a great way to get on someone’s radar, but only if you can truly add value.

4. Find new ways to connect: Do you know how many tweets Chris Brogan gets a day? I don’t know either, but I’m guessing it’s at least a few hundred. People who want him to read something, to share something, or to promote something. I imagine when you’re an influencer at that level, things like Twitter get flooded pretty quickly. So why not connect elsewhere? Once you pinpoint the influencer you want to reach out to, decipher which network is most appropriate. Where will they hear your message the best without the noise? Maybe that means sending them an email vs. a tweet. Or maybe it means attending a local event they’ll be speaking at. Whatever it is, don’t limit yourself to whatever social network is hot at the moment. Go where you’ll be heard and where you can make an impact.

5. Just say hello: Yeah. Sometimes we have a tendency to make things more complicated than they really are. If you want to connect with an influencer, start by saying hello. Introduce yourself, share some conversations, and then tell them what you want to tell them. While I don’t pretend to be a massive influencer, I’ll often have people come up to my business partner and ask why it is I don’t follow them on Twitter. More times than not, these are folks who have never attempted to start a conversation with me and who have never introduced themselves. If you want someone to know who you are, take the initiative of saying hello.

Above are five easy ways small business owners can work to grab the attention of powerful social media influencers. What has worked for you?

From Small Business Trends

How to Talk To The Social Media Famous

View full post on Small Business News, Tips, Advice – Small Business Trends

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So easy to talk about lunch

If you want to get things moving at a meeting or in an online forum, start discussing what to order for lunch. Even the most reticent attendee has something to contribute.

Same thing when you start discussing the logo for your new venture, or what to call the subcommittee on committees… Have you noticed how many people are willing to weigh in on redecorating your office?

It’s so easy to speak up on the things that are trivial, defensible, matters of taste. So easy to imagine that you’re a valuable contributor because you’re willing to share your personal taste on a matter that’s beyond reproach.

If I want your opinion, I’m going to want it for something where you might be wrong, for something that actually makes a difference and most of all, for something where you are putting yourself at risk. Not lunch.

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